Frequently Asked Questions

The decision to switch to formula is a personal one that varies for each mother based on her individual needs and circumstances. We recommend that you seek advice from your pediatrician before making a decision.

If you do decide to transition to formula, we suggest doing so gradually to help your baby adjust comfortably. Additionally, formula can be used to supplement breastmilk in case of reduced milk production.

Choosing to switch to formula is a significant decision, and we encourage mothers to breastfeed for as long as possible. However, if the time has come to make the transition, we are happy to provide the best formula options for your baby.

While there is nothing inherently wrong with the brands available at your local supermarket, European organic formula is held to higher standards than conventional formula. Supermarket brands may contain potentially harmful ingredients like sweeteners and GMOs, and could be made with pesticides, antibiotics, or hormones. In contrast, Europe's strict organic regulations ensure that European organic formula is completely free of all harmful substances. This makes it more nutritious and closer to breastmilk than conventional formula.

Additionally, European organic formula typically uses lactose as its primary protein source, which is composed of whey and casein. Since cow's lactose has less whey than breastmilk, whey is added to make the formula more similar to breastmilk. Many European formulas use only lactose as the carbohydrate source, and avoid bad carbohydrates like corn syrup solids, glucose syrup solids, sucrose, sugar, and brown rice syrup. Vegetable oils like palm oil, coconut oil, and sunflower oil are usually used for fat. On the other hand, some American formulas may contain hidden soy in their ingredient list, which may not be ideal for some babies. Lastly, buying European organic formula is as convenient as buying from the supermarket, as it can be shipped to your door in just a few days, and subscriptions are available for autopilot purchasing.

All the brands we carry follow organic principles, meaning they are free of GMOs, pesticides, herbicides, antibiotics, and hormones. Each brand has its own unique blend of ingredients, including organic milk, and some even meet tougher organic standards than those set by the EU.

You have several options to choose from:

Loulouka: made with organic milk from contented cows grazing on the Swiss Alps slopes, and contains coconut oil for better nutrient absorption.

Holle: creamy and satisfying, with essential fatty acids that support brain development. Meets the demanding Demeter standard for biodynamic farming.

HiPP: features organic skim milk from German farms, with added probiotics cultured from actual breast milk.

Lebenswert: contains nutritious organic milk and fish oil for optimal brain development. It meets the strict Bioland organic farming standard set in Germany.

Nannycare: made with rich goat's milk from grass-fed New Zealand goats, Nannycare is naturally similar to breast milk and perfect for sensitive tummies.

After opening, baby formula usually remains fresh for up to 21 days if you store it correctly. If the formula comes in a cardboard box, remember to reseal the foil pouch inside to maintain freshness. For formula in a can, it's best to use the original lid or transfer it to a sealable storage container. Be sure to review the instructions on the box or can for any specific storage guidance.

We offer a cancellation guarantee for all orders cancelled within one hour of placing the order. However, after one hour, we cannot guarantee cancellation. It's important to note that cancellations must be made before 11:59 PM EST Sunday-Thursday, after which we cannot process them. For Friday orders that have not yet been shipped, cancellations can be made until 11:59 PM EST on Sunday.

If a customer chooses to cancel their order for any reason, they agree to pay a cancellation fee of 5%. This fee covers non-refundable costs incurred by HappyTummies, such as credit card transaction fees, Shopify Platform fees, and labor fees. The cancellation fee will be deducted from the refund, with a maximum refund amount of 95% of the original order amount. For more details please check our Returns / Cancellations Policy

Regrettably, we cannot accept returns for food and baby formula items, such as cereals, purees, and baby formula, due to our strict return policies. Our priority is to ensure the safety of all of our customers, and accepting returns for these types of items could have a significant impact on our inventory. Additionally, we do not engage in the practice of reselling returned items. Please note that all of our products are new, unused, and unopened. For more details please visit Return Policy

Certainly! We are open to exploring additional formula options, provided they meet the same stringent standards as the EU-regulated baby formulas.

If you have any recommendations or specific formula requests, please do not hesitate to share them with us by contacting us at hello@happytummies.com

The date format in Europe differs from that used in the US & Canada as the day and month are reversed. For instance, January 30, 2022, would be written as 30/02/2022 or 30.01.2022. It's important to note that the format is always DAY / MONTH / YEAR.

When you receive our formulas, they will have a minimum shelf life of 6 months, with most having at least one year before the expiration date. This means that we ship recently produced and fresh formulas!

You should never receive a box with less than 6 months remaining before the expiration date. However, in the unlikely event that you do, please contact us immediately.

Ensuring proper preparation of baby formula is crucial for your baby's health. Improperly mixing the formula could either dilute or overload the nutrients, causing harm to your baby. However, we have made it incredibly simple for our customers to prepare the formula correctly, regardless of which formula you have purchased. You can find detailed instructions on our European Baby Formula Mixing Instructions Product Page, and a pamphlet with instructions is included in every package we send.

Essential for promoting healthy brain development, DHA and ARA are fatty acids that are naturally present in breastmilk and included in all the organic formula brands we offer. DHA is commonly found in fish oil and algae, and can also be created synthetically. Lebenswert incorporates natural fish oil DHA in all its products, while Loulouka Goat Milk formula features DHA extracted from algae, making it a 100% vegetarian option.

Maltodextrin is a starchy carbohydrate that is added to some formula products to enhance their creaminess and filling qualities. However, some babies with sensitive tummies may struggle to digest maltodextrin, in which case maltodextrin-free formulas like Loulouka or Lebenswert may be preferable. On the other hand, maltodextrin can be easily digested by most babies and can be a good alternative source of carbohydrates for those who are lactose intolerant. Holle formula products, for example, contain a mild, slow-release form of maltodextrin that can help keep hungry babies satisfied for longer.

To support healthy growth in babies, particularly during their first year, breastmilk naturally contains high levels of fatty acids. These fatty acids are mostly saturated fat, which is essential for development, though too much can be harmful to adults. To mimic this in formula, the brands we stock use various oils or blends of oils. For instance, Loulouka utilizes coconut oil for better nutrient absorption. Additionally, most of the formulas we carry are free of palm oil.

We understand that affordability is important to our customers, especially parents. That's why we offer free shipping on all 6, 8, and 12 pack orders to customers worldwide. Our shipping process is designed with your convenience in mind, but please allow 1-5 business days for us to process, package, quality control, and prepare your order for shipping.

If you accidentally make a purchase, please let us know within one hour of placing the order so we can try to cancel it. Please note that we cannot guarantee a refund if the order has already been processed and shipped. Refunds typically take 3-5 business days to process and return to your original method of payment.

Please make any cancellation requests using our website's chat box within one hour of placing your order, or they will not be honored. Please also note that we do not operate on weekends, so orders placed during that time will not be processed until the following business day.

Lastly, please be sure to check your shipping options as most carriers do not deliver on weekends.

Also, please visit our Shipping Policy page for more info.

We implement various procedures to guarantee the safe shipping and storage of our formula products. As direct distributors of renowned brands sourced from certified distributors in Germany, our fulfillment centers are designed to maintain regulated temperatures to keep the formulas cool during summer and ensure their safe storage. Our products are also shipped with utmost care, free from radiation exposure, and kept in hygienic and climate-controlled facilities. Additionally, our organic formula products are subject to the same regulations governing organic farming practices.

Please note that all shipping time frames are estimated and are based on business days only, Monday through Friday, and orders will be shipped within the next 3 business days, unless there is a holiday either in the US & Canada or the EU.

Business days are defined as Monday through Friday, excluding holidays in both the US & Canada and EU. Please allow 1-5 business days for us to process, package, and quality control your order before it is shipped. This processing time is not included in the shipping time frame.

Please be aware that we do not have control or jurisdiction over shipping carriers or the length of time that customs takes with each package. US Customs and the FDA/Canada Customs and Health Canada are responsible for deciding what is allowed through customs. If customs or a carrier decides to charge a duty fee, please let us know. This is not a fee that we personally charge you.

If a product is about to be restocked, there may be slight delays. We will notify you via email if the delay exceeds 2 days.

Please be advised that we guarantee all cancellations made within 1 hour of ordering. After that, we cannot guarantee the cancellation. Additionally, cancellations must be made before 11:59 PM EST Sunday through Thursday. Unshipped Friday orders can be canceled until Sunday 11:59 PM EST. A 5% cancellation fee will be applied to any refunds to cover non-refundable credit card, platform, labor, and transaction fees for every transaction.

If you wish to cancel an order, please use our chat box on our website within one hour of placing the order. Please note that all cancellation requests must be made within this time frame or they will not be honored.

Please contact us within 3 business days of receiving the product if there are any issues with the product, so that we may assist you. If you contact us later than 3 business days, we may not be able to remedy the issue.